Refund Policy

Credits are held when a video starts and released automatically if generation fails or the request is refused by the safety check. You do not need to ask.

If you bought a credit pack or a subscription and have not used any of its credits, email us within 14 days of the payment and we will refund it in full.

If a video was generated but the result is unusable, email us with your account email and the date of the video. We review each case and may return the credits it used.

You can cancel any time from your account. The plan stays active until the end of the period you paid for and then stops renewing. Except for unused purchases described above, or where the law requires it, we do not refund partial periods.

Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. A refunded purchase removes the credits it added.